Who we are
Basement Fix Pros is a matching service that connects Pennsylvania homeowners with local basement waterproofing and foundation repair professionals. We are not a contractor and we do not perform waterproofing work ourselves.
Information we collect
When you submit a request form we collect the information you choose to provide: your name, ZIP code, phone number and/or email address, the type of basement problem you selected, and any details you write in the message field. We also record which page the request came from so we can understand which information homeowners find useful.
We do not collect payment information, and we do not ask for sensitive personal data such as Social Security numbers or financial account details.
How we use your information
- To match your request with waterproofing professionals serving your area
- To contact you about your request by phone, text or email
- To follow up if a professional needs clarification before quoting
- To maintain and improve this website and its content
How we share your information
The core purpose of this service is to share your request with one or more local professionals so they can contact you with an estimate. By submitting the form, you consent to that sharing and to being contacted at the phone number or email address you provide, including by automated or prerecorded means where applicable. Consent to be contacted is not a condition of purchasing any goods or services.
We also use service providers — such as our website hosting and database provider — that process data on our behalf. We do not sell your information to unrelated third parties for their own marketing purposes.
Cookies and analytics
This site uses only the cookies and local storage needed for the website to function. If we add analytics or advertising tools in the future, we will update this policy to describe them.
Data retention
We retain request records for as long as needed to service the request and to keep reasonable business records. You may ask us to delete your request information at any time.
Your choices
- Ask us what information we hold about you
- Ask us to correct or delete your information
- Ask professionals to stop contacting you — or tell us and we will pass it on
- Opt out of emails using the unsubscribe link in any message we send
Children's privacy
This site is intended for homeowners and is not directed to children under 13. We do not knowingly collect information from children.
Changes to this policy
We may update this policy as the service changes. The version on this page is always the current one.
Contact us
Questions about this policy or about information we hold? Email requests@basementfixpros.com.